Refund & Returns Policy

At 8Supplies, we aim to ensure you are satisfied with your purchase. We offer a 30-day returns policy. If 30 days have passed since you received your order, we may be unable to offer a full refund or exchange.

 

Eligibility for Returns

To qualify for a return, items must be unused, in the same condition as received, and returned with original packaging where applicable.

A receipt or proof of purchase is required to complete your return request.

Please do not send items directly back to the manufacturer.

 

Non-Returnable Items

Certain items cannot be returned due to their nature. These include, but are not limited to:

  • Perishable goods
  • Hygiene-sensitive products
  • Hazardous materials or flammable substances
  • Gift cards
  • Downloadable or digital products
  • Selected health and personal care items

 

Partial Refunds

In some circumstances, partial refunds may be granted. This may apply where:

  • Items show clear signs of use
  • Media or software products have been opened
  • Items are returned damaged or incomplete for reasons not due to our error
  • Returns are requested more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved, your refund will be processed and applied to your original payment method within a reasonable timeframe. Processing times may vary depending on your payment provider.

 

Late or Missing Refunds

If you have not received your refund, please first check your bank account.

Next, contact your card provider, as it may take some time before a refund is officially posted.

If the issue persists, please contact your bank. Processing times can vary between institutions.

If you have completed all of the above steps and still have not received your refund, please contact us via
https://8supplies.co.uk/contact-us/.

 

Sale Items

Only items purchased at regular price are eligible for a refund. Sale or discounted items are non-refundable unless they are faulty or not as described.

 

Exchanges

We only replace items if they are defective or damaged.

If you require an exchange for the same item, please contact us with your order details via our Contact Us page.

 

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, a gift credit equal to the value of the returned item will be issued once the return is received.

If the item was not marked as a gift, any refund will be issued to the original purchaser.

 

Returning Items

Before returning any item, please contact us first to receive return instructions.

Customers are responsible for return shipping costs. Original delivery charges are non-refundable unless the item is faulty or was sent in error.

Delivery times for exchanged items may vary depending on your location.

For higher-value returns, we recommend using a tracked or insured delivery service. We cannot guarantee receipt of returned items without tracking.

 

Need Help?

If you have any questions regarding refunds or returns, please contact us.