Privacy Policy

8Supplies is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase on our website.

For the purposes of UK data protection law, 8Supplies (“we”, “us”, “our”) is the data controller for personal data collected through our website https://8supplies.co.uk.


Information We Collect

We collect personal information that you provide to us directly, as well as information collected automatically when you use our website.

This may include your name, email address, phone number, billing and delivery address, account details, order history, and payment-related information. Payments are processed securely by our payment service providers, and we do not store full payment card details.

We may also collect information when you contact us, complete forms, participate in promotions or competitions, leave reviews, or provide feedback.

Additionally, we collect technical and usage data such as IP address, browser type, device information, pages visited, and interactions with our website and emails. This data may be collected using cookies and similar technologies.


How We Use Your Information

We use your personal data only where permitted by law and for legitimate business purposes. This includes processing and delivering orders, managing customer accounts, providing customer support, and responding to enquiries.

Your information may also be used to personalise your shopping experience, improve our website and services, conduct internal analysis, send order-related communications, prevent fraud, and comply with legal and regulatory obligations.


Legal Basis for Processing

We process personal data under one or more lawful bases, including the performance of a contract (such as fulfilling an order), your consent (where required), our legitimate interests (such as improving our services and protecting our business), and compliance with legal obligations.


Marketing Communications

Where permitted, we may send you marketing communications by email, SMS, telephone, or post about products, offers, promotions, and updates from 8Supplies.

You can opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us via
https://8supplies.co.uk/contact-us/.

Please note that even if you opt out of marketing messages, we may still send essential service communications such as order confirmations, dispatch notifications, and important account updates.


Sharing Your Information

We only share your personal data with trusted third parties where necessary to operate our business and deliver our services. This may include payment processors, delivery and logistics partners, website hosting providers, email and marketing platforms, IT service providers, professional advisers, and fraud prevention services.

We may also share information with regulatory bodies, law enforcement agencies, or other authorities where required by law. We do not sell or rent your personal data to third parties.


International Transfers and Data Retention

Some of our service providers may process personal data outside the UK or the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements.


Data Security

We implement appropriate technical and organisational measures to protect your personal data, including secure servers, encryption, and restricted access controls. All payments are handled through secure and compliant payment systems.

While we take reasonable steps to safeguard your information, no online system can be guaranteed to be completely secure, and we cannot guarantee absolute security.


Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.


Cookies

We use cookies and similar technologies to ensure our website functions correctly, analyse website traffic, improve performance, and (where permitted) provide relevant content and advertising.

You can manage or disable cookies through your browser settings and any cookie management tools available on our website. Cookies do not store your payment card details or account passwords.


Your Rights

You have rights in relation to your personal data, which may include the right to access your data, request corrections, request deletion in certain circumstances, restrict or object to processing, request data portability, and withdraw consent where applicable.

To exercise your rights, please contact us.